Refund policy
RETURN POLICY
Last Updated: July 8, 2026
At Robot Golf Inc., we want you to be completely satisfied with your purchase. If your order isn’t quite right, we’re here to help.
As an online-only retailer, all returns and exchanges must be completed by mail.
Returns
Regular Priced Merchandise
Regular-priced items may be returned for a full refund within 30 days of the delivery date.
To be eligible for a return, items must be:
• Unworn and unused
• In their original condition
• Returned with all original tags and packaging
• Free from damage, stains, odors, or alterations
Refunds will be issued to the original method of payment once your return has been received and inspected.
Exchanges
If you would like a different size or colour, please contact us within 30 days of delivery.
Exchanges are subject to product availability. If your requested item is unavailable, we will issue a refund to your original payment method.
Final Sale Items
The following items are final sale and cannot be returned or exchanged unless they arrive damaged or defective:
• Items marked “Final Sale”
• Clearance merchandise
• Gift cards
• Customized or personalized products
• Any product specifically identified as non-returnable on its product page
Defective or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
• Your order number
• A description of the issue
• Clear photographs of the product
If the item is confirmed to be defective or we made an error with your order, Robot Golf Inc. will provide a prepaid return shipping label and arrange for a replacement or full refund.
Return Shipping
Unless the return is the result of our error or a defective product, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as Robot Golf Inc. cannot be responsible for returns that are lost or damaged during transit.
Original shipping charges are non-refundable unless the return is due to our error.
How to Start a Return
To request a return, please contact our customer support team with:
• Your order number
• The email address used to place the order
• The item(s) you wish to return
Our team will provide return instructions and the appropriate return address.
Email: hello@robotgolf.shop
Refund Processing
Once your return has been received and inspected, we’ll notify you by email.
Approved refunds are typically processed within 5–10 business days. Depending on your financial institution, it may take additional time for the refund to appear on your statement.
Order Cancellations
Orders are processed quickly so we can get them on their way to you as soon as possible.
If you need to cancel or modify an order, please contact us immediately. While we’ll do our best to accommodate your request, we cannot guarantee that changes can be made once an order has entered processing or has shipped.
Gift Purchases
If you received a Robot Golf product as a gift, please contact us and we’ll be happy to assist with an exchange or store credit, provided the item meets the eligibility requirements outlined above.
Questions?
If you have any questions about returns, exchanges, or your order, we’d be happy to help.
Robot Golf Inc.
Website: robotgolf.shop
Email: hello@robotgolf.shop