Shipping policy
Last Updated: July 8, 2026
Thank you for shopping with Robot Golf Inc. We aim to process and ship your order as quickly and efficiently as possible.
This Shipping Policy explains how orders placed through robotgolf.shop are processed, shipped, and delivered.
Order Processing
Shipping Options & Rates
We offer the following shipping options within Canada:
Standard Shipping
• Free standard shipping is available on orders of $150 CAD or more (before applicable taxes and after any
discounts have been applied).
• Orders under $150 CAD are subject to a flat-rate standard shipping fee of $10 CAD.
Express Shipping
Express shipping is available during checkout at current carrier rates. Shipping costs are calculated based on your delivery address, package size, and the carrier’s pricing at the time of purchase.
Available shipping methods and rates will be displayed during checkout before your order is finalized.
Please note that shipping transit times are estimates provided by the carrier and cannot be guaranteed.
Shipping Charges
Shipping charges are calculated at checkout based on the shipping method selected and your order value.
Shipping Method Rate
| Shipping Method | Rate |
| Shipping Method (Orders under $150 CAD) | $10 CAD |
| Standard Shipping (Orders of $150 CAD or more) |
FREE |
| Express Shipping | Calculated at checkout based on current carrier rates |
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and Canadian statutory holidays.
During product launches, promotional events, or holidays, processing times may be longer than usual. We appreciate your patience during these periods.
Please note that order processing time is separate from shipping transit time.
Shipping Options
Available shipping methods and rates are displayed during checkout based on your delivery address.
Estimated delivery times are provided by the shipping carrier and are estimates only. Delivery dates cannot be guaranteed.
From time to time, we may offer free shipping promotions. Any applicable minimum purchase requirements or exclusions will be clearly indicated on our website.
Shipping Destinations
We currently ship throughout Canada and the United States.
If international shipping becomes available to additional countries, eligible destinations will appear during checkout.
We reserve the right to limit or decline shipments to certain locations where delivery is unavailable or restricted.
Shipping Charges
Shipping charges are calculated at checkout based on:
• Delivery destination
• Shipping method selected
• Order weight and dimensions
• Applicable promotions
Any applicable taxes will also be calculated during checkout.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take up to 24 hours to become active after your order has been dispatched.
Shipping Delays
Estimated delivery times are provided by the shipping carrier and may be affected by:
• Weather conditions
• Carrier delays
• Customs processing
• High shipping volumes
• Other circumstances beyond our control
Robot Golf Inc. is not responsible for delays caused by shipping carriers or events outside of our reasonable control.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase.
Robot Golf Inc. is not responsible for orders shipped to incorrect addresses provided during checkout.
If you notice an error after placing your order, please contact us immediately. While we will do our best to update your shipping information, we cannot guarantee changes once an order has entered processing or has shipped.
Lost or Stolen Packages
Once a package has been transferred to the shipping carrier, delivery is the responsibility of the carrier.
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend:
• Checking around your property and any safe delivery locations.
• Asking household members or neighbours if they accepted the package.
• Contacting the shipping carrier directly.
If you continue to experience issues, please contact us and we will do our best to assist with filing a carrier claim where appropriate.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery.
Please include:
• Your order number
• A description of the damage
• Photographs of the packaging and damaged product
We will work with you to resolve the issue as quickly as possible.
Customs, Duties and Taxes
Orders shipped outside Canada may be subject to customs duties, taxes, brokerage fees, or import charges imposed by the destination country.
Unless otherwise stated during checkout, these charges are the responsibility of the customer.
Customs processing may also result in delivery delays that are beyond our control.
Order Changes and Cancellations
Because orders are processed quickly, we cannot guarantee changes or cancellations after an order has been placed.
If you need assistance, please contact us as soon as possible and we will make every reasonable effort to accommodate your request.
Questions?
If you have any questions regarding shipping or your order, please contact us.
Robot Golf Inc.
Website: robotgolf.shop
Email: hello@robotgolf.shop